Support
Email support@aimaccleaner.com and a person will reply, usually within one working day. Include your macOS version and, for licence questions, the email you bought with.
Frequently asked questions
Is it safe? Can it delete something I need?
Everything the app removes goes to the macOS Trash first, so you can put anything back until you empty it. It only offers files from known, regenerable locations, and categories that might hold things you want (backups, virtual machines, archives) are never selected for you. It never touches your Documents, Desktop, Photos or iCloud Drive.
Why does it ask for Full Disk Access?
macOS hides Safari data, Mail and some app containers from every app unless you grant Full Disk Access. The app works without it; you just see less. You can grant it any time in System Settings → Privacy & Security → Full Disk Access.
What does the free version include?
All scans, forever. The first 7 days unlock every feature; after that you can still clean up to 500 MB in total. Pro removes the limit and enables Auto Clean, AI Scan and the full uninstaller.
How do I activate my licence?
Open the app, choose Account in the sidebar, paste the key from your purchase email and click Activate. It works instantly, offline. To move to a new Mac, click Deactivate this Mac first, then activate on the other one.
I lost my licence key
Email support from the address you bought with and we'll resend it.
Does AI Scan send my data anywhere?
No. It uses Apple's on-device model, so the analysis never leaves your Mac. It needs macOS 26 with Apple Intelligence turned on; on older systems the app shows a standard report instead.
Why does macOS ask for my password sometimes?
A few actions need administrator rights: flushing DNS, freeing memory, rebuilding Spotlight, or removing an app that was installed by an installer package. macOS shows its own password dialog; the app never sees your password.
Refunds
30 days, no questions asked. Email support with your order number.
What's different in the Mac App Store edition?
It runs inside Apple's sandbox, so it can't remove app bundles, run maintenance tasks, quit other apps or empty the Trash. Everything else is the same. The download from this site has every feature.